No, this is a common misconception. Major printer manufacturers sell printers at or below cost. They make their profits from selling their own branded printer cartridges. Previously, when you bought your expensive new printer you had no choice but to buy a branded printer cartridge after you ran out of ink or toner. By using compatible printer cartridges, you are cutting into the manufacturer's primary source of profit. Because of this, a manufacturer will threaten to void your warranty if you use compatible toner cartridges or ink cartridges. They are simply trying to protect their own interests anyway they can. It is however strictly ILLEGAL for them to do so.
Manufacturers CANNOT VOID YOUR PRINTER WARRANTY simply for using compatible toner cartridges or ink cartridges unless they can prove that the compatible printer cartridge damaged the printer. There is no reason not to use compatible printer ink or toner cartridges. They work and will SAVE YOU MONEY.
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The first step in returning an item is to request a Return Authorisation (RA) number by filling out our online Return Request Form. Return requests cannot be initiated by calling our customer support team. You will receive an email with the RA number and return shipping instructions within 1 business day. If your return is not approved, you will receive an email with additional questions to clarify the request.
For more information about returns and our Lifetime 100% Satisfaction Guarantee, please read our Returns Policy.
If you need more help, please contact us.
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Firstly, check that the ink cartridge is compatible with your printer. Check that the cartridge codes are the same on your old ink cartridges and your new ink cartridge. Check that you’ve put the ink cartridge in the correct slot in the printer and that it has clicked into place.
Occasionally, the ink cartridge does not make proper contact with the printer and the printer can’t read it correctly. This could be because the protective packaging has not been removed or that the copper contacts are dirty.
If the copper contacts are dirty, please do the following:
- Remove the ink cartridge from the printer.
- Turn the printer off completely.
- Run a dry, lint free cloth or a tissue over the copper contacts on the front of the ink cartridge. Be careful not to touch these with your hands. Turn the printer on.
- Re-install the ink cartridge.
Please note, this error is not the same as a “low ink” or “empty cartridge” error. For more information, please read Getting Your Printer to Register a New Printer Cartridge.
If the printer still does not print correctly and the ink cartridge has not been left unused for a long period of time, then it is likely that the ink cartridge is defective. Please refer to our Returns Policy for more information on how to return a product.
If you need more help, please contact us.
In this case, you may need to reset your printer.
Please follow these steps:
- Turn off the printer, with the ink cartridge installed.
- Unplug the printer from its power source for 2 minutes.
- Plug the printer back in and switch it on.
- If you receive a warning, asking if you wish to continue using a non-OEM cartridge, click YES or press OK and continue printing.
If this does not stop the error message or the flashing light, the ink cartridge is likely to be defective. Please refer to our Returns Policy for more information on how to return a product.
If you need more help, please contact us.
If you notice that the ink level displays a message saying, “low ink” or “empty cartridge” DO NOT be alarmed. This is very common with remanufactured ink cartridges.
Your printer will not read the ink levels on a remanufactured ink cartridge correctly as it does not recognise the ink cartridge as new. There is, unfortunately, no way to reset this level, but the message can be bypassed easily when necessary and will not affect your printing performance.
Please bear in mind that the printer and printer software have no way of measuring how much ink is physically in an ink cartridge and the ink levels that are displayed are only an ESTIMATE of how much ink may remain in the ink cartridge.
To continue printing, press OK to continue through any printer prompts to allow the printer to continue printing. For step-by-step instructions on how to bypass this message for your brand of printer, please read How To Bypass the Low Ink Warning On Your Inkjet Printer.
It is virtually impossible for you to receive an empty ink cartridge from Inksaver as every ink cartridge is weighed before being packaged and shipped to us.
If the printhead is inside the printer (Epson, Brother, Canon, some Lexmark) and you are getting low quality printouts, you will have to run a printhead cleaning cycle. Your printer’s software should have an option to run a printhead cleaning cycle. This will most likely solve any problems you have. If the initial clean doesn’t help, try running a few more (2-3) at least 30 minutes apart.
If the printer is still printing badly and hasn’t been left unused for a long time, chances are that one of the cartridges is defective. Please see our Returns Policy for more information on how to return a defective product.
If the printhead is part of the cartridge (HP, some Lexmark, some Canon), these cartridges integrate all the technology needed to transfer ink to paper. The printhead on these ink cartridges will be clearly visible. If you are using one of these printers and getting low quality printouts, you will have to run a printhead cleaning cycle. Your printer’s software should have an option to run a printhead cleaning cycle. This will most likely solve any problems you have.
If this doesn’t help, please follow these steps:
- Remove the cartridge from the printer and stand it on a hot, wet cloth or piece of kitchen towel with the printhead touching the cloth.
- Leave for 30-60 seconds. This should remove any ink blocking the nozzles.
- Reinstall the cartridge and run another printhead cleaning cycle. This should solve the problem.
If the cartridge still does not print correctly and you haven’t left the printer unused for a long time, the cartridge may be defective. Please see our Returns Policy for more information on how to return a defective product.
About 99% of ink cartridges are foam-based and therefore do not leak into the printer. It is physically impossible for a foam-based ink cartridge to leak as the foam holds the ink and requires the printer to draw the ink out. The ink that you notice in your printer is most likely from frequently turning your printer on and off, ink cartridge replacement, alignment, or automatic printhead cleaning cycles.
The printhead cleaning cycles force ink out of the ink cartridge to clean the printhead. Over time, the waste ink reservoir (the area under the printer which is covered by thick cardboard or foam) fills with this ink and needs to be cleaned or the printer will need to be replaced. This often happens if the printer is turned on and off every day or is a high usage printer.
Some Canon printers will literally shut down if this tray is too full.
Please check that the model number on the ink cartridge or toner cartridge is similar to the one you removed from your printer.
Occasionally, compatible cartridges will come with a slightly different code to the one you have been using. This could be due to several reasons, either:
- The cartridge that you used has been discontinued and replaced with a newer cartridge that is still compatible with your machine.
- You have been sent a cartridge that is of higher capacity than the cartridge you were previously using; or
- The model number on the box is the compatible manufacturer's code rather than the original manufacturer's code.
If you still have doubts as to whether you have the correct cartridge, please contact us.
Some printer cartridges are universal and often used in many different printer models, and you may find that your printer model is not listed on the printer cartridge box. Also, bear in mind there are new printer models being released all the time and unfortunately the packaging is not always updated with all these new printer models on it.
If you are at all in any doubt, please contact our customer support team before opening the printer cartridge's packaging.
The number of pages a printer cartridge prints depends on what type of document you are printing. Remember, photos, web pages and graphics will end up using a significant amount of ink or toner. The stated yield for ink cartridges and toner cartridges is based on documents where 5%-page coverage has been printed. ISO/IEC19752 lays out guidelines for testing page yield and all cartridge manufacturers must test to this standardized method. For more information, please read What Does 5% Coverage Mean?
An example of 5% coverage?