So you’ve just replaced your Brother toner cartridge in your printer and the 'toner low' or 'replace toner' warning keeps popping up. You’ve tried everything. You’ve taken the toner cartridge out and checked everything is working and all the packaging has been removed. You’ve shaken the cartridge from side to side. You’ve even switched the printer on and off and nothing is making that irritating little message go away. There’s nothing in the user manual to tell you what to do. And worst of all, even though you know the toner cartridge is new, the printer still won’t let you print!
Relax. Most Brother toner printers need to be told you’ve replaced the toner cartridge. You’ll have to manually reset the counter and, luckily, this is fairly easy to do. We’ve put together a handy list of Brother toner printers and how to reset the toner count on them.
To reset the 'Toner Life End' / 'Replace Toner' message on Brother HL monochrome (black and white) printers:
- Open the front cover and leave it open while completing the following steps.
- Turn the printer off.
- Hold the ‘go’ button (or ‘start’ button) while turning the printer on. All panel lights should be on.
- Release the ‘go’ button (or ‘start’ button).
- Press the ‘go’ button (or ‘start’ button) 2 times.
- Pause. All panel lights should be on.
- Press the ‘go’ button (or ‘start’ button) 5 times. The toner light should be off (the error may be flashing). The paper light should be on or flashing.
- Close cover. The ready light should be the only light on.
To reset the ‘Toner Life End’/'Replace Toner' message on Brother MFC monochrome (black and white) printers:
- Open the door and press the Clear/Back key
- Press *00
- Press OK
- Do not choose anything for drum replacement. When the drum replacement menu comes up, press * and then 00, then press OK.
To reset the ‘Toner Life End’ / ‘Replace Toner’ message on Brother DCP, MFC and HL colour printers:
- With the printer powered on, open the toner access door. (You will see a ‘Cover is Open’ message on the LCD screen.)
- Press the ‘Clear/Back’ button to get to the ‘Reset Menu’
- At the Reset Menu you can then scroll through the reset options for your printer’s toner cartridges. You will get reset options for all four colours (BK, C, Y, M). If your printer takes high yield and standard yield cartridges, there will be an option to reset either one.
- Select the proper size and the colour of the toner cartridge you want to reset, then press OK.
- Each cartridge must be reset individually. Press ‘1’ to reset.
- Press ‘Clear/Back’ to get out of the menu, then close the door.
That’s all there is to it. It really is that simple. We’ll also be covering how to reset the Brother drum unit countin our next post. If you do get stuck or have any problems, you can always contact us.